Policy
Return and Exchange Policy
At Autobacs India, we strive to ensure customer satisfaction. Please read our policy carefully before making a purchase.
1. Return Policy
Eligibility for Returns
You may request a return within 7 calendar days from the date of receiving your order. To be eligible for a return:
- —The item must be unused, undamaged, and in its original condition as received.
- —The item must be returned in its original packaging, including all accessories, manuals, and tags.
- —Returns will not be accepted for products that have been installed, used, or damaged after delivery.
Non-Returnable Items
The following items cannot be returned:
- —Custom-made or special-order items.
- —Electrical and electronic components once installed or tested.
- —Clearance sale or discounted items marked as non-returnable.
Refund Policy
We do not offer direct refunds. Instead, we provide exchanges or store credit for eligible return cases.
- —Store credit will be issued for valid return cases and can be used for future purchases within 6 months from the date of issue.
- —Once the returned product reaches our warehouse, a quality inspection will be conducted. After successful verification, the refund or store credit will be processed within 7 to 14 business days.
2. Exchange Policy
Eligibility for Exchange
You may request an exchange within 7 days of receiving your order if:
- —The item is defective or has a manufacturing fault.
- —You received an incorrect item.
- —The item was damaged during transit (requires photographic proof at the time of unboxing).
Exchange Process
- 1Initiate a Request — Contact our customer support at support@autobacsindia.com within 7 days of receiving the product.
- 2Verification — Our team will assess the request and provide return instructions if the exchange is approved.
- 3Return the Item — Send the item back in its original condition and packaging. Shipping costs for returning items may be covered by us if the fault is from our side.
- 4Receive the Replacement — Once we receive and inspect the returned item, we will ship the replacement product.
3. Unclaimed Products Terms
This section outlines the terms and procedures regarding products that remain uncollected by the customer after a purchase, service, repair, or delivery notification.
Definition of Unclaimed Products
A product is considered unclaimed if it is not collected within 30 days after the customer has been notified—via phone, email, SMS, or any other provided means of contact—that the item is ready for pickup or delivery.
Storage and Administration Fees
If a product remains unclaimed for more than 30 days following customer notification, we reserve the right to apply storage and administrative fees. The customer will be informed of the exact fees applicable before collection.
Final Collection Notice
If the product remains unclaimed after 60 days, a final written notice will be issued. The customer will then be granted an additional 14 days to arrange collection and pay any outstanding fees.
Ownership Forfeiture and Disposal
If the product is still unclaimed after 74 days (60 days + 14-day grace period) and we receive no communication from the customer, the item may be considered forfeited. We reserve the right to dispose of, sell, or repurpose the product to recover incurred costs.
Shipping and Costs
- —Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- —If a replacement is unavailable, we may provide store credit for future purchases.
- —Items returned without prior approval will not be accepted.
Contact Us
For any questions or assistance regarding returns and exchanges, please contact us:
Email: support@autobacsindia.com
By purchasing from Autobacs India, you agree to this return and exchange policy. We comply with The Consumer Protection Act, 2019 and other applicable Indian laws governing consumer rights and product returns.